Terms of Service

Apordo Terms of Service

Welcome to Apordo. This content, together with the referred documents, provides the terms (“Terms”) which apply when you make a booking and order any products (“Products”) from our or mobile applications or website and related services (“Application”).

Please read these Terms carefully before creating an Apordo account or using our Application or website. If you have any questions relating to these Terms please contact support@apordo.com.

About us

Apordo Limited is a company incorporated and registered in England and Wales, whose registered office is at Apordo Limited, Level 9, Anchorage 2, Salford Quays, Manchester, England M50 3XE, United Kingdom. Our Company registration number is 12679792 You may contact us at support@apordo.com.

Purpose and availability

Our aim is to link you to the locations we partner with (“Partner Locations”) and allow you to make bookings, order Products and services at the Partner Locations and click and collect (our “Service”).

Our Partner Locations each decide their own operating hours and availability. Accordingly, the availability of our Service, and the range of Partner Locations from which you can make an order, depends on the Partner Locations.

Account

Before you can place orders for Products and Services using our Application, you need to open a Apordo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Products they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our Application or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (e.g. by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).

Status

By using our Application/Service, you warrant that:

You are legally capable of entering into binding contracts; and
You are at least 18 years old.

You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Partner Location directly to check that the order is suitable for you, before placing your Order.

Orders

When you place a booking and order through our Application, it needs to be accepted by us or the Partner Location before it is confirmed. We will send you a notification if your order has been accepted (“Confirmation”). The contract for the supply of any Products you have ordered comes into existence when we send the Confirmation. You are responsible for paying for all Products and service ordered using your account and for complying with these Terms, even if you have ordered the Products for someone else. All Products are subject to availability.

PARTNER LOCATIONS MAY USE NUTS OR OTHER ALLERGENS IN THE PREPARATION OF CERTAIN PRODUCTS. IF YOU HAVE, OR SOMEONE YOU ARE ORDERING FOR HAS, A CONCERN ABOUT FOOD ALLERGIES, INTOLERANCES OR OTHER DIETARY PREFERENCES, YOU SHOULD ALWAYS CONTACT THE LOCATION DIRECTLY BEFORE PLACING YOUR ORDER.

APORDO CANNOT GUARANTEE THAT ANY OF THE PRODUCTS SOLD/SUPPLIED BY OUR PARTNER LOCATIONS ARE FREE OF ALLERGENS.

Supply of Products

The legal contract for the supply and purchase of the Products is between you and the Partner Location that you place your Order with. We have no control over the actions or omissions of any Partner Locations. Without limiting the generality of the foregoing, you acknowledge and accept the following by using our Application/Service:

We do not give any undertaking that the Products ordered from any Partner Location through our Application will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
Estimated times for preparation and collections are provided by the Partner Locations and are only estimates. Neither we nor the Partner Locations guarantee that Orders will be available for collection within the estimated times.
We encourage all our Partner Locations to accept all Orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a Partner Location rejects your Order. However, we do not guarantee that Partner Locations will accept and fulfil all Orders, and Partner Locations have the discretion to reject Orders at any time.
The foregoing disclaimers do not affect your statutory rights against any Partner Location.

Age Restricted Products

Age restricted products (including, without limitation, alcohol) can only be sold and provided to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Partner Locations may refuse to provide alcohol to any person underage and/or who is or appears to be under the influence of either alcohol or drugs. If provision of any age restricted product is refused, you may still be charged for the relevant Product.

Cancellation

Apordo and the Partner Location may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Location, and we or our Partner Location will reimburse you for any payment already made using the same method you used to pay for your order.

Payment

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Prices of Products may change while you are browsing. Prices can change at any time at the discretion of the Partner Location. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake.

The total price of your order will be set out on the checkout page on our Application, including the prices of Products.

We are authorised by our Partner Locations to accept payment on their behalf and payment of the price of any Products to us will satisfy your obligation to pay the price to the Partner Location. In some cases, you can alternatively make your payment in cash or by credit or debit card directly to the Partner Locations. Where cash, credit or debit card payment is possible to be made directly to the Partner Location by you, this will be made clear on our Application prior to you placing your order.

Partner Location sometimes make special offers available through our Application. These offers are at the discretion of the Partner Locations.

Gratuity

You will have the option to make a discretionary payment of a tip or gratuity to Partner Location in addition to the purchase price of the Products in your order.

Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights.

Subject to below, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with our Application/Service (including the use, inability to use or the results of use our Application) for:

any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.

Subject to above, our total liability to you in respect of all other losses arising under or in connection with our Application/Service or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.

You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of our Application/Service, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here https://apordo.com/privacy/

General

If you, or we, delay, or do not take action to enforce our respective rights under these Terms, this does not stop you, or us, from taking action later.

If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you.

You may not transfer any of your rights or obligations under these Terms without our prior written consent. We may transfer any of our rights or obligations under these Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, epidemic or pandemic, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks; and
the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under these Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English law. You can bring legal proceedings in respect of these Terms in the English courts. If you live in a part of the United Kingdom other than England, you can bring legal proceedings in respect of these Terms in either the English courts or the courts of your home country.

As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

Apordo Website and Applications Terms of Use

This content (together with the documents referred to on it) provides the terms of use on which you may make use of our website www.apordo.com (our “Site”) or any application we make available via an app store or otherwise (our “Service”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use access our Site or use our Service.

About Us

www.apordo.com is a website operated by Apordo Limited (“we”, “us” or “Apordo”), incorporated and registered in the England and Wales, whose registered office is at Apordo Limited, Level 9, Anchorage 2, Salford Quays, Manchester, England M50 3XE United Kingdom. Our Company registration number is 12679792. You may contact us at support@apordo.com

Our aim is to link you to the Locations we partner with (“Partner Locations”) and allow you to make bookings, order Products at the Location and service click and collect through our app (our “Service”).

Accessing Our Service

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or believe they have been misused, you should contact us at support@apordo.com immediately to let us know.

Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as provided below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

Interactive Features

We may from time to time provide certain features which allow you to interact through our Site/Service. We may remove content in contravention of these Terms of Use.

Content Standards

These content standards apply to any and all material which you contribute to our Service (“Contributions”), and to any interactive services associated with it. You must comply with the following standards. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law.

Contributions must not:

contain any material which is defamatory, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, age, or sexual orientation;
infringe any copyright, database right or trademark of any other person;
be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
advocate, promote or assist any unlawful act (e.g. copyright infringement or computer misuse).

Suspension and Termination

Failure to comply with these Terms of Use, may result in our taking all or any of the following actions:

immediate, temporary or permanent withdrawal of your right to use our Service;
immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
us issuing a warning;
legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited, and we may take any other action we consider appropriate.

Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Reliance

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

Updates

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

Liability

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service, we will attempt to correct this as soon as possible.

any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.

Subject to above, our total liability to you in respect of all other losses arising under or in connection with our Site/Service or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your order or £100, whichever is lower.

You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of our Site/Service, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

Visits

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy here https://apordo.com/privacy/

Material

Any material you upload to our Service or data that we collect as set out above, will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

Links to other sites

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing Law and Jurisdiction

Variations

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make.

Questions

If you have any questions about material which appears on our Site/Service, please contact us at support@apordo.com

Apordo Click and Collect Terms of Service

This content (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu Products (“Products”) from our mobile applications and related services (each referred to as an “Application”) to be collected by you from the relevant Location (each a “Click and Collect Order”).

Please read these Terms carefully before placing any Click and Collect Orders on our Application. If you have any questions relating to these Terms please contact support@apordo.com before you place a Click and Collect Order. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Apordo account, you confirm that you accept these Terms.

Information

Apordo Limited is a company incorporated and registered in England and Wales, whose registered office is at Apordo Limited, Level 9, Anchorage 2, Salford Quays, Manchester, England M50 3XE United Kingdom. Our Company registration number is 12679792. You may contact us at support@apordo.com.

Purpose

Our aim is to link you to the Locations we partner with (“Partner Locations”) and allow you to make bookings, order Products at the Location and service click and collect (our “Service”).

Once you have placed a Click and Collect Order, you will be required to collect your Products directly from the Partner Location at the location specified in the Application.

Your Account

Before you can place Click and collect Orders using our Application, you need to open a Apordo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Products they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).

By using our Application/Service, you warrant that:

You are legally capable of entering into binding contracts; and
You are at least 18 years old.

You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Partner Location directly to check that the food is suitable for you, before placing your Order.

Service Availability

Each Partner Location has a prescribed area within which it can accept Click and Collect Orders. Our Partner Locations each decide their own operating hours. That means that the availability of our Service, and the range of Partner Locations from which you can order to Click and Collect, depends on the Partner Locations in your area. If you try to place a Click and Collect Order with a Partner Location when you are not in the prescribed area for Click and Collect Orders, or you try to place a Click and Collect Order outside the operating hours of a Partner Location, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

Click and Collect Orders

When you place a Click and Collect Order through our Application, it needs to be accepted by us or the Partner Location before it is confirmed. Your Click and collect Order may be rejected at any time. Our Partner Locations may, for example, reject your Click and Collect Order if they are too busy or the Products you have ordered are temporarily unavailable.

We will send you a notification if your Click and Collect Order has been accepted (the “Confirmation Notice”). The contract for the supply of any Product you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Products ordered using your account and for complying with these Terms, even if you have ordered the Product for someone else. Some Partner Locations operate a minimum order value policy. This will be displayed on our Application. All Products are subject to availability.

APORDO CANNOT GUARANTEE THAT ANY OF THE PRODUCTS SOLD/SUPPLIED BY OUR PARTNER LOCATIONS ARE FREE OF ALLERGENS.

Collection Time

When you place a Click and collect Order which is accepted by the Partner Location, the Partner Location will tell you the time when your Products are expected to be ready for collection (“Collection Time”). The Collection Time is not guaranteed by either us or our Partner Locations. You will be required to collect your Products directly from the Partner Location at the Collection Location. You must arrive at the Partner Location to collect your Products at or just before the Collection Time. If you fail to collect your Products around the detailed Collection Time, the Partner Location may dispose of your Products. You will still be charged for the Product in the event you fail to collect your Product from the Partner Location.

Unfortunately despite our, and our Partner Locations’, best efforts things do not always go to plan and there may be times when your Products are not ready for pick-up at the Collection Time.

Supply of Products

We do not give any undertaking that the Products ordered from any Partner Location through our Application will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
Estimated times for preparation and collections are provided by the Partner Locations and are only estimates. Neither we nor the Partner Locations guarantee that Orders will be available for collection within the estimated times.
We encourage all our Partner Locations to accept all Orders and to communicate any rejection promptly, and we will notify you as soon as reasonably practicable if a Partner Location rejects your Order. However, we do not guarantee that Partner Locations will accept and fulfil all Orders, and Partner Locations have the discretion to reject Orders at any time.
The foregoing disclaimers do not affect your statutory rights against any Partner Location.

Age Restricted Products

Age restricted products (including, without limitation, alcohol) can only be sold to persons aged 18 or over. By placing a Click and Collect Order for an age restricted product, you confirm that you are at least 18 years old. Partner Locations may refuse to sell any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Locations may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If the sale of any age restricted product is refused, and the Partner Location confirms to Apordo that the relevant Product was not provided to you, Apordo will process a refund for the relevant Product to the card from which you paid for your Click and Collect Order. If you paid for your Click Collect Order in cash at the Partner Location, the Partner Location will process the refund for you.

Cancellation

Apordo and the Partner Location may notify you that a Click and Collect Order has been cancelled at any time. You will not be charged for any Click and Collect Orders cancelled by us or the Partner Location, and we will reimburse you for any payment already made using the same method you used to pay for your Click and Collect Order.

Payment

The total price of your order will be set out on the checkout page on our Application, including the prices of Products.

Partner Location sometimes make special offers available through our Application. These offers are at the discretion of the Partner Locations.

Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here https://apordo.com/privacy/

General

If you, or we, delay, or do not take action to enforce our respective rights under these Terms, this does not stop you, or us, from taking action later.

If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you.

strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, epidemic or pandemic, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks; and
the acts, decrees, legislation, regulations or restrictions of any government.

Governing Law and Jurisdiction

Voucher Terms

Introduction

Apordo may make available from time to time: (i) Vouchers (which are promotional credits that may be offered by Partner Locations on our Application). Vouchers operate as credits applying to a customer’s Apordo account, redeemable (subject to conditions, as set out below) against the cost of Products.

These Voucher Terms apply to your use of any Vouchers to pay for Products using the Apordo Service. These Voucher Terms apply together with the Apordo Terms and Conditions of Service. Capitalised words used in these Voucher Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

Terms that apply to Vouchers

Vouchers must be used by the deadline specified on the Voucher and/or at the time the Voucher is issued by entering the relevant voucher code (“Voucher Code”), and will expire after such date.

The right to use a Voucher is personal to the original recipient and may not be transferred. No Voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without our prior written permission. In particular, Vouchers distributed or circulated without our written approval, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.

Unless otherwise provided or specified in the Specific Voucher Terms:

Vouchers may not be used in conjunction with other Vouchers or any other discounts or promotions provided or advertised from time to time;
each Voucher will be valid for use by a recipient only once;
each customer or household is limited to one Voucher per promotion or offer; and
the right to use a Voucher is personal to the original recipient and may not be transferred.
When you use a Voucher you warrant to us that you are the duly authorised recipient of the Voucher and that you are using it in accordance with these terms, lawfully, legally and in good faith. If we believe in our sole discretion that a Voucher is being used in breach of these terms, unlawfully, illegally or in bad faith, we may reject or cancel the Voucher.

Vouchers may not be exchanged for cash.

We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Voucher or any failure or inability of a customer or household to use a Voucher for any reason.

We reserve the right, at any time and in its sole discretion, to add to or amend these terms and conditions in relation to the use of Vouchers or to vary or terminate the operation of a Voucher at any time without notice.

All standard terms and conditions from time to time for use of our Service apply.